Understanding The Hidden Layers And Complexities That Lie...

II. CASE STUDY ANALYSIS: 1. 2. According to Cloke and Goldsmith (2011), â€Å"one way of understanding the hidden layers and complexities that lie beneath the surface of our conflicts is by using the metaphor of the iceberg† (p. 66). Just like an iceberg, there are layers in conflicts. What we see is only a portion of what is happening. Below the water line, is much more. In fact, the portion that we see on the surface is the current issue at hand. The issue is usually easy to observe. On the other hand, there is always things that is happening under the surface. They are usually less easy to point out. Beneath the surface, there are personalities. People behave, communicate, and get things done in different ways. After, there is emotions. To reach the best resolution we can, each party in a conflict should be true about their emotions by bringing empathy into the picture. Next, there is interests, needs, and desires. This is where each party should be curious. It is important to ask questions in order t o find out the needs and concerns behind people’s action. Also, self-perceptions and self-esteem. In the iceberg of conflict, there are hidden expectations. Here is when the conflicting parties should use their active listening skills to figure out the missing links. They should listen and try to understand the other party perspectives. Lastly, there is unresolved issues from the past. Keeping an open mind is critical in this stage. If you are still angry, it is wise to calmShow MoreRelatedANALIZ TEXT INTERPRETATION AND ANALYSIS28843 Words   |  116 Pagesprovide direction to the plot, and focus the attention of the reader. Most plots originate in some significant conflict. The conflict may be either external, when the protagonist (also referred to as the focal character) is pitted against some object outside himself, or internal, in which case the issue to be resolved is one within the protagonist’s psyche or personality. External conflict may reflect a basic oppos ition between man and nature (such as in Jack London’s famous short story â€Å"To Build aRead MoreOrganisational Theory230255 Words   |  922 PagesJohn McAuley, Joanne Duberley and Phil Johnson . This book is, to my knowledge, the most comprehensive and reliable guide to organisational theory currently available. What is needed is a text that will give a good idea of the breadth and complexity of this important subject, and this is precisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualify as constituting the subject of organisationalRead MorePlenary Session69346 Words   |  278 Pagesthey have excellent people skills. They understand and care about people, and have a special talent for bringing out the best in others. ENFJ s main interest in life is giving love, support, and a good time to other people. 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